Rochester Property Management Group
Effective Date: 08/27/2001
Last Updated: 09/10/2025
OUR COMMITMENT TO PRIVACY
This Privacy Policy describes how Rochester Property Management Group (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit our website RochesterPMG.com, or use our property management services. Your privacy is important to us, and we are committed to protecting your personal information in accordance with applicable privacy laws.
By using our services or website, you agree to the collection and use of information in accordance with this Privacy Policy.
INFORMATION WE COLLECT
Personal Information You Provide
When you use our services or contact us, we may collect the following personal information:
Contact Information: Full name, mailing address, email address, phone number
Financial Information: Payment information, bank account details, credit information (processed through secure third-party providers)
Property Information: Property addresses, lease terms, maintenance requests, property access codes
Identification Information: Government-issued identification numbers, Social Security numbers (when required for credit checks or tax reporting)
Emergency Contacts: Names and contact information for emergency contacts
Communication Records: Records of communications with us, including emails, phone calls, and service requests
Legal Documents: Lease agreements, contracts, and other legal documentation
Information About Third Parties
You may provide information about other individuals, such as:
Tenants: Names, contact information, emergency contacts
Property Owners: Contact information and property details
Authorized Representatives: Individuals authorized to act on your behalf
Emergency Contacts: Names and contact information
Information We Collect Automatically
When you visit our website, we automatically collect:
Technical Information: IP address, browser type and version, device information, operating system
Usage Information: Pages visited, time spent on our website, referring website, clickstream data
Location Information: General geographic location based on IP address
Cookies and Tracking: Information collected through cookies and similar tracking technologies
LEGAL BASIS FOR PROCESSING
We process your personal information based on the following legal grounds:
Contract Performance: To provide property management services and fulfill our contractual obligations
Legitimate Business Interests: To improve our services, prevent fraud, ensure security, and operate our business
Legal Compliance: To comply with applicable laws, regulations, tax requirements, and legal processes
Consent: For marketing communications and other activities where we have obtained your consent
Vital Interests: To protect the safety and security of individuals or property
HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
Service Delivery
Provide property management services
Process rent payments and other financial transactions
Coordinate maintenance and repairs
Manage lease agreements and renewals
Handle tenant screening and background checks
Communication
Respond to inquiries and provide customer support
Send service-related notifications and updates
Communicate about account changes or issues
Provide emergency notifications
Business Operations
Maintain accurate financial and business records
Conduct internal audits and quality assurance
Analyze and improve our services
Train staff and develop policies
Legal and Compliance
Comply with legal and regulatory requirements
Respond to legal processes and government requests
Enforce agreements and protect our rights
Prevent fraud and ensure security
Marketing (with consent)
Send newsletters and promotional materials
Inform you about new services or features
Conduct market research and surveys
HOW WE SHARE YOUR INFORMATION
We may share your personal information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist us in:
Payment processing and financial services
Maintenance and repair contractors
Legal and professional services
Technology and security services
Marketing and communication services
Property Owners and Tenants
Share tenant information with property owners as necessary for property management
Share property owner information with tenants for communication purposes
Coordinate between parties for maintenance, emergencies, and lease matters
Legal Requirements
We may disclose information when required by:
Court orders, subpoenas, or legal processes
Government agencies or regulatory authorities
Law enforcement investigations
Tax reporting requirements
Business Transfers
In connection with:
Merger, acquisition, or sale of our business
Transfer of assets or operations
Bankruptcy or insolvency proceedings
Emergency Situations
To protect:
Health and safety of individuals
Property from damage or loss
Rights and interests of parties involved
With Your Consent
Any other sharing with your explicit consent or as directed by you.
We do not sell your personal information to third parties for their marketing purposes.
DATA RETENTION
We retain your personal information for as long as necessary to:
Active Relationships: Throughout the duration of our service relationship
Legal Requirements: As required by applicable laws (typically 7 years for financial records)
Dispute Resolution: Until any disputes or legal matters are resolved
Legitimate Business Purposes: For reasonable business purposes after the relationship ends
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable laws.
DATA SECURITY
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
Encryption of data in transit and at rest
Secure servers and firewalls
Multi-factor authentication
Regular security updates and patches
Physical Safeguards
Secure facilities with restricted access
Locked filing cabinets for physical documents
Secure disposal of documents and equipment
Surveillance and alarm systems
Administrative Safeguards
Employee background checks and training
Access controls and authorization procedures
Regular security assessments and audits
Incident response procedures
Important: While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures.
YOUR RIGHTS AND CHOICES
Depending on your location and applicable laws, you may have the following rights:
Access Rights
Request a copy of the personal information we hold about you
Obtain information about how we process your data
Correction Rights
Request correction of inaccurate or incomplete information
Update your contact information and preferences
Deletion Rights
Request deletion of your personal information (subject to legal and business requirements)
Withdraw consent where processing is based on consent
Restriction and Objection Rights
Restrict certain processing activities
Object to processing based on legitimate interests
Opt-out of marketing communications
Data Portability
Receive your personal information in a portable format
Request transfer of data to another service provider
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information we collect and how it’s used
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights
Exercising Your Rights
To exercise any of these rights, contact us using the information provided in the “Contact Us” section. We will respond to your request within the timeframes required by applicable law.
COOKIES AND TRACKING TECHNOLOGIES
What We Use
Our website uses cookies and similar tracking technologies to:
Remember your preferences and settings
Analyze website usage and performance
Provide personalized content and features
Ensure website security and functionality
Facilitate online payments and transactions
Types of Cookies
Essential Cookies: Required for basic website functionality
Performance Cookies: Help us analyze how our website is used
Functional Cookies: Remember your preferences and settings
Targeting Cookies: Deliver relevant content and advertisements
Your Choices
You can control cookies through your browser settings:
Block all cookies or specific types of cookies
Delete existing cookies
Receive notifications when cookies are set
Note: Disabling certain cookies may affect website functionality and your user experience.
CHILDREN’S PRIVACY
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.
THIRD-PARTY LINKS AND SERVICES
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
INTERNATIONAL DATA TRANSFERS
If you are located outside the United States, please note that we may transfer your personal information to and process it in the United States. We ensure appropriate safeguards are in place for such transfers in accordance with applicable privacy laws.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of material changes by:
Posting a notice on our website
Sending an email to your registered address
Providing notice through our services
Other appropriate means as required by law
The “Last Updated” date at the top of this policy indicates when the most recent changes were made. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
CONTACT US
For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Rochester Property Management Group
Privacy Officer
411 Woodward Avenue
Rochester, MI 48307
Phone: (248) 650 – 8983
Email: Support@RochesterPMG.com
Website: www.RochesterPMG.com
Response Times
Urgent Privacy Concerns: We will respond within 48 hours
General Inquiries: We will respond within 10 business days
Rights Requests: We will respond within the timeframes required by applicable law
Additional Resources
For information about privacy laws and your rights:
California residents: Visit the California Attorney General’s website
General privacy information: Visit the Federal Trade Commission’s website
This Privacy Policy is effective as of the date listed above and supersedes all previous versions.
