How to Use the Community Management Portal

Making a One-Time Payment

Hi everyone, it’s Vanessa, receptionist at Rochester Property Management Group. In this video I will guide you through the process of setting up a payment in your portal.

I will show you how to access the owner portal, log in, view your current balance, and schedule a payment.

I will also explain the different payment methods available and the associated fees.

By the end of this video, you will have all the information you need to easily manage your payments through the portal.
Video Link: https://www.loom.com/share/9f19263c3d2b4f21a77edfd3fe9492dc?sid=9be3decc-14fa-4636-ab73-766e76e3f996

Setting up Automatic Payments

Hi, it’s Vanessa, and today I am going to show you how to set up automatic payments.

In this video, I will guide you through the step-by-step process of setting up auto pay on the Rochester PMG website Portal. By the end of this tutorial, you will be able to ensure that your monthly dues are automatically deducted on the same day each month, providing you with peace of mind.

No action is required from you, just follow along and learn how to set up auto pays effortlessly.
Video link: https://www.loom.com/share/20859b8921da439fb8920bb4fe565851?sid=f17fa2f6-8fbc-4431-bf24-a0bf0506b024

Edit or Delete Automatic Payments

We are back with another great portal tip, how to edit or delete your automatic payments.

Get those payments adjusted so your mind can be at ease to enjoy another beautiful day!
Video link: https://www.loom.com/share/cd106f890b9641ed9b86eda3f70fb5b4?sid=badaa49c-7559-4e22-a2fc-7933dce842ed

Finding and Looking Up Community Contacts

Lets get to know each other, neighbors!

This video will show you how to find out who your neighbors are in your community, using your online portal, and how to share your information with them too!
Video link: https://www.loom.com/share/ba6b5bb896a84ccdbff8c08288c765ea?sid=ba629403-d512-4dbd-8713-b9622918bd41

Password Reset

If you have already provided your email address but need us to resend your login details, please Contact Us.
In the Menu Bar:

1. Hover over the Services tab
2. Click on the Owner Services or Tenant Services option
3. Click on the Login button
4. Enter your email address
5. Click Forgot Password
6. Check your inbox for a welcome email containing your temporary password

As always, if you have any questions or need assistance, please don’t hesitate to contact our office. Contact Us